Refund policy
Return & Refund Policy
30-Day Return Period
You have 30 days from the date you receive your item to request a return.
To qualify for a return, your item must:
- Be in the same condition you received it — unused, unworn, and with tags intact
- Be in its original packaging
- Include your receipt or proof of purchase
How to Request a Return
To start your return, please contact us at info@messitup.co.za. If we approve your return, we’ll provide a return shipping label and instructions on how to send your item back.
Please note that unauthorized returns will not be accepted.
Damaged or Incorrect Items — Notify Within 24 Hours
Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or incorrect, you must notify us within 24 hours so we can quickly address the issue and lodge any necessary claims with the courier.
Items Not Eligible for Return
The following cannot be returned:
- Custom or personalized products
If you’re unsure whether your item can be returned, please contact us for guidance.
Exchanges
For exchanges, the quickest way is to return your original item for a refund first, then place a new order for the item you want.
Refund Process
Once we receive and inspect your returned item, we will notify you about your refund status. If approved, your refund will be processed automatically to your original payment method.
Please allow some time for your bank or credit card provider to process the refund.
If you have any questions or need assistance, feel free to contact us at info@messitup.co.za. We’re here to help!